Return & Refund Policy

Thank you for choosing Hapitime! To ensure a worry-free shopping experience, we've established the following Return & Refund Policy. By placing an order, you agree to these terms.

1. Eligibility Conditions

We accept returns/refunds for:

✅ Product defects (e.g., damage, malfunction);

✅ Significant discrepancy (e.g., wrong color/size/model);

✅ Unused items in original packaging (resalable condition).

⚠ Non-eligible cases:

❌ Non-quality issues (e.g., personal preference, sizing);

❌ Opened/used items or special categories (underwear, intimate products);

❌ Exceeds 30-day return window.

2. Return Process

1️⃣ Contact Support (email/live chat) with order ID, reason, and photos;

2️⃣ Await approval (1-3 business days);

3️⃣ Ship item back (customer covers return shipping);

4️⃣ Inspect & refund (processed within 5-7 days after receipt).

3. Refund Method

Refunds issued via original payment:

• Credit/Debit Cards: 3-10 business days processing.

4. Key Notes

• Exchanges: Follow return process, then reorder;
• Shipping damage: Submit photos for replacement/refund;
• Partial refunds: Only applicable amounts refunded.

5. Limitations

Hapitime is not liable for:

• Customer-induced damage or misuse;
• Force majeure (e.g., shipping delays).

6. Contact Us

• Email: [hapitime2025@outlook.com]
• Live Chat: [Bottom-right website icon]

Note: Hapitime reserves final interpretation rights. Policies may adjust per regional laws.